Coaching and Mentoring at Work is a coaching and mentoring course online for people who want to help others learn, grow and solve their own problems. It is for team leaders, supervisors and experienced staff in Australian workplaces, and it is self-paced.
Who this course is for
- Team leaders and supervisors
- Experienced staff asked to mentor a colleague
- Anyone setting up or joining a mentoring relationship
- Managers who want to coach rather than just tell
What you'll learn
- Explain the differences between coaching, mentoring, managing and training, choose the right approach for a situation, and describe honestly what the research on coaching shows
- Apply a coaching mindset by resisting the urge to fix, listening fully and asking short, open, powerful questions
- Use the GROW model (Goal, Reality, Options, Will) to structure a coaching conversation, and describe where it came from
- Help someone set a goal they own, give feedback within a coaching conversation, and build accountability without nagging
- Describe how to set up and match mentoring relationships, agree boundaries, and explain the limits of confidentiality, including when to escalate
- Adapt coaching across differences and at a distance, recognise when to refer someone to HR, an EAP or a health professional, and measure progress honestly
Course details
- Format: online, self-paced, 6 narrated video lessons with captions, activities and practice checks
- Time: about 1.5 hours, including activities and the final quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass (download as PDF straight away)
- Includes: participant guide PDF to keep
- Price: $99 AUD per person; group bookings available through the site
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does this cover the GROW model? Yes. You use the GROW model (Goal, Reality, Options, Will) to structure a coaching conversation.
Does it cover mentoring boundaries and confidentiality? Yes. You learn how to agree boundaries, explain the limits of confidentiality and know when to escalate.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.