Communication Strategies is a workplace communication course for anyone who communicates at work, whether in an office, a shop, a warehouse, a clinic, on the road or from home. It covers face-to-face conversations, phone calls, emails, chat and video meetings, and it is online and self-paced.
Who this course is for
- Office, retail and warehouse staff
- Clinic and on-the-road workers
- People who work from home
- Anyone who wants to listen better and speak up respectfully
What you'll learn
- Explain what effective communication is, describe the parts of the communication process and choose a suitable channel for a work message
- Identify common barriers to communication and apply plain language and the STAR structure to make work messages clear
- Apply respectful, practical strategies to communicate in culturally and linguistically diverse workplaces without relying on stereotypes
- Apply active listening techniques, in person, on the phone and in video meetings, to understand others and show you've understood
- Use open, closed and probing questions, appreciative inquiry and the SPEAC method to gather information and build rapport
- Use voice and body language that match your message, interpret others' non-verbal signals with care, and present well on the phone and in video meetings
- Write clear, professional emails and chat messages and use assertive communication to state needs, disagree and say no respectfully
Course details
- Format: online, self-paced, 7 narrated video lessons with captions, activities and practice checks
- Time: about 2 hours, including activities and the final quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass (download as PDF straight away)
- Includes: participant guide PDF to keep
- Price: $99 AUD per person; group bookings available through the site
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does it cover video meetings and email? Yes. It covers phone calls, emails, chat and video meetings, including presenting well on the phone and in video meetings.
Does it cover assertive communication? Yes. You use assertive communication to state needs, disagree and say no respectfully.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at October 2026, not legal advice.
- Teacher: Cecilia Zhang