Conflict Resolution is a practical short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. It's for anyone who works with other people: team members, team leaders, supervisors and small business owners.
You'll learn a simple six-step process for resolving everyday workplace conflict, from choosing a conflict style and setting a calm climate, to communicating assertively, finding interests and root causes, and agreeing a plan.
By the end you will be able to:
- explain what conflict is, how it can be constructive or destructive, and the key terms and steps used to resolve it
- identify the five Thomas-Kilmann conflict styles and choose a style that suits the situation
- apply ways to defuse emotions, stay calm, agree on ground rules and choose a suitable time and place for resolving conflict
- apply active listening, open questions, I-statements and the agreement frame to communicate assertively in a conflict
- identify each side's interests, wants and needs, find common ground and analyse the root cause of a conflict
- apply a step-by-step method to generate options, set criteria, choose a solution and build an action plan
- identify workplace bullying, sexual harassment and psychosocial hazards under Australian law, and decide when to escalate rather than resolve a conflict informally
What's included: 7 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at October 2026, not legal advice.
Welcome to the Business Writing short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. This course is for anyone who writes at work, from people who send emails all day to those who write the occasional report, letter or proposal.
You'll refresh the building blocks: planning for your reader, spelling and grammar, plain language and tone, and structuring and reviewing a document. Then you'll apply them to the documents you're most likely to write: meeting agendas, emails, business letters, proposals, reports and business cases.
By the end you will be able to:
- explain why clear business writing matters and plan a document around its purpose, its reader and what the reader needs to do
- identify and correct common spelling, grammar and apostrophe errors using Australian conventions
- apply plain language, sentence, punctuation and paragraph techniques and an appropriate tone to make business writing clear and concise
- apply a step-by-step approach to structure business documents, and use templates, headings, accessibility checks, proofreading and peer review to finish them professionally
- apply good practice to write clear meeting agendas and business emails, and identify when the Spam Act applies to a marketing email
- apply a standard Australian business letter structure and write letters that are clear, courteous and tailored to the reader
- explain the purpose and typical structure of proposals, reports, business cases and requests for proposal, and plan each for its reader
What's included: 7 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at October 2026, not legal advice.
Communication Strategies is a short course for anyone who communicates at work, whether you work in an office, a shop, a warehouse, a clinic, on the road or from home. It covers face-to-face conversations, phone calls, emails, chat and video meetings.
You'll learn how communication works, how to make your messages clear, how to communicate respectfully in culturally and linguistically diverse workplaces, and how to listen actively, ask good questions, use your voice and body language well, and speak up assertively.
By the end you will be able to:
- explain what effective communication is, describe the parts of the communication process and choose a suitable channel for a work message
- identify common barriers to communication and apply plain language and the STAR structure to make work messages clear
- apply respectful, practical strategies to communicate in culturally and linguistically diverse workplaces without relying on stereotypes
- apply active listening techniques, in person, on the phone and in video meetings, to understand others and show you've understood
- use open, closed and probing questions, appreciative inquiry and the SPEAC method to gather information and build rapport
- use voice and body language that match your message, interpret others' non-verbal signals with care, and present well on the phone and in video meetings
- write clear, professional emails and chat messages and use assertive communication to state needs, disagree and say no respectfully
What's included: 7 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at October 2026, not legal advice.
- Teacher: Cecilia Zhang
The Inspiring Presenter is a short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. It is for anyone who presents at work: team leaders running meetings, trainers, salespeople pitching to clients, and staff giving updates or speaking at events.
The course takes you from planning to delivery. You'll learn to plan around your audience, build a clear structure, engage people, use your voice and body language, design accessible slides, present online and in hybrid rooms, manage nerves and handle questions.
By the end you will be able to:
- identify your presentation's purpose and key message, analyse your audience's needs and plan around what matters to them
- structure a presentation with a clear opening, body and close, and use the STAR method and stories to make your message memorable
- choose delivery methods that suit your purpose and audience, use questions to involve people, and use humour respectfully
- use your voice and body language to support your message, and explain why your words, tone and gestures need to match
- design clear, accessible slides and visual aids, and plan a backup for when technology fails
- prepare and deliver online and hybrid presentations that include everyone, wherever they're joining from
- use practical strategies to manage presentation nerves, and prepare for and handle questions confidently, including difficult ones
What's included: 7 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at October 2026, not legal advice.
Teamwork and Team Building is a practical short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. It's for team members, new team leaders, supervisors and small business owners who want their teams to work better together.
You'll learn what makes a team, the types of teams you'll meet at work (including virtual and hybrid teams), how teams develop using Tuckman's stages, and what leaders and members can do at each stage.
By the end you will be able to:
- explain what makes a team different from a group and identify how a team defines and checks its success
- identify traditional, self-directed, virtual and hybrid teams and apply good practice for working in virtual and hybrid teams
- describe Tuckman's five stages of team development and recognise the signs of each stage
- apply suitable leader and team member actions at each stage of team development
- explain psychological safety and apply respectful behaviour at work, recognising what the law requires and where to get help
- create a team charter, run effective team meetings, and choose inclusive team-building activities
- apply team problem-solving and decision-making techniques, and plan how to keep encouraging teamwork
What's included: 7 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at October 2026, not legal advice.