This is AI training for retail and hospitality staff from Australian Salesmasters Training Co (ASTC). It shows real shop, cafe and venue tasks done well with an AI assistant, with example prompts and ways to check and fix the results, online and self-paced.
Who this course is for
- Staff and supervisors in Australian shops
- Cafe and restaurant teams
- Hotel and tourism business staff
- Venue and store managers
What you'll learn
- Explain the essentials of using generative AI safely in retail and hospitality, and which tasks must stay with people
- Draft menus, product descriptions and signs with AI, and check allergen, food and price information against the law and your records
- Draft honest, professional replies to online reviews, and explain ACCC rules on fake, incentivised and suppressed reviews
- Draft roster messages, staff communications and training checklists, while awards, Fair Work rules and a person's check decide pay, hours and procedures
- Set up AI-assisted bookings, chat and FAQs with clear human handover, and handle customer and loyalty data under the Privacy Act and OAIC guidance
- Recognise scams aimed at shops and venues, including fake suppliers, deepfake calls and booking scams, and apply a venue or store AI checklist
Course details
- Format: online and self-paced, 6 narrated video lessons with captions, activities and practice checks
- Time: about 1.5 hours, including the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass
- Includes: participant guide PDF to keep
- Price: $99 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. This AI training for retail and hospitality staff course is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion.
Does this cover allergen and menu information? Yes. You check allergen, food and price information against the law and your own records.
Does it cover online reviews? Yes. You draft honest replies and learn the ACCC rules on fake, incentivised and suppressed reviews.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.