Emotional intelligence training online from Australian Salesmasters Training Co (ASTC) teaches you to handle your own emotions and other people's more skilfully at work. It suits employees, team leaders and customer-facing staff, and it is online and self-paced.
Who this course is for
- Employees who want to stay steady under pressure
- Team leaders who hold difficult conversations
- Customer-facing staff who deal with upset customers
- Anyone who wants to build a personal development plan
What you'll learn
- Explain what emotional intelligence is, where the idea comes from and what the research does and doesn't show
- Identify your emotions, body signals and triggers, name emotions precisely and use feedback to find blind spots
- Pause, reframe and respond well under pressure, including in email and chat, and know when to seek help
- Read other people's emotional cues carefully, without stereotyping, and show empathy without having to agree
- Prepare and hold difficult conversations, receive tough messages and repair relationships after conflict
- Stay calm with upset customers, respond safely to abuse, manage emotional contagion and support psychological safety
- Create a personal development plan built on small, regular practice, if-then plans, feedback and review
Course details
- Format: Online, self-paced, 7 narrated video lessons with captions, activities and practice checks
- Time: About 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons).
- Assessment: Online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass
- Includes: Participant guide PDF to keep
- Price: $99 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does this course cover difficult conversations? Yes. One lesson covers how to prepare and hold difficult conversations, receive tough messages and repair relationships after conflict.
Does it cover dealing with upset customers? Yes. The lesson on customers and teams covers staying calm with upset customers, responding safely to abuse, managing emotional contagion and supporting psychological safety.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.