Resilience and Wellbeing at Work is a practical short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. It's for Australian employees and team leaders in any industry who want practical ways to handle pressure at work and to support the people around them.
You'll learn what resilience is and isn't, how stress and burnout work, what NSW law requires employers to do about psychosocial hazards, the right to disconnect, practical self-management, thinking skills for tough times, how to support a colleague who may be struggling, and where to get help.
By the end you will be able to:
- explain resilience as a set of learnable skills and supports, and identify the shared roles of workers, leaders and workplaces in wellbeing at work
- explain the stress response, recognise the signs of too much stress, and describe burnout accurately as the World Health Organization defines it
- identify common psychosocial hazards, outline the employer's duty to manage them under NSW WHS law, and explain the right to disconnect
- apply practical self-management strategies, including workload conversations, boundaries, breaks and everyday recovery habits
- apply reframing, choose between problem-focused and emotion-focused coping, and use self-compassion when things go wrong
- recognise when a colleague may be struggling and start a caring, private conversation using the R U OK? steps, without diagnosing
- identify where to get help at work and in the community, including the EAP, a GP, verified Australian support services, and when to call triple zero (000)
What's included: 7 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
Emotional Intelligence is a practical short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. It's for employees, team leaders and customer-facing staff who want to handle emotions, their own and other people's, more skilfully at work.
You'll learn what emotional intelligence is, where the idea comes from and what the research does and doesn't show. Then you'll build four groups of skills: self-awareness, self-management, social awareness and relationship management.
By the end you will be able to:
- explain what emotional intelligence is, where the idea comes from and what the research does and doesn't show
- identify your own emotions, body signals and triggers, name emotions precisely and use feedback to find blind spots
- apply techniques to pause, reframe and respond well under pressure, including in email and chat, and know when to seek help
- read other people's emotional cues carefully, without stereotyping, and show empathy without having to agree
- apply emotional intelligence to prepare and hold difficult conversations, receive tough messages and repair relationships after conflict
- apply emotional intelligence to stay calm with upset customers, respond safely to abuse, manage emotional contagion and support psychological safety
- create a personal emotional intelligence development plan built on small, regular practice, if-then plans, feedback and review
What's included: 7 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
Personal Productivity is a practical short course for anyone who wants to get more of the right things done, at work and at home, without simply working longer. It suits office and frontline workers, team leaders, small business owners, students and anyone returning to work.
It covers setting goals, building routines and habits, setting priorities and saying no, protecting your focus and beating procrastination, looking after your energy and wellbeing, organising your workspace and digital tools, and managing information overload. ASTC's separate Time Management short course goes further into scheduling, meetings and planning work with others.
By the end you will be able to:
- explain what personal productivity means and apply SMART goals, milestones and if-then plans to your own goals
- explain how routines and habits form and apply practical steps to build a new routine and make it stick
- apply the jar of rocks, pebbles and sand and the urgent and important matrix to set priorities, and say no or delegate positively
- apply focus blocks, the Pomodoro Technique and notification habits to protect your attention, and use practical strategies to beat procrastination
- explain how sleep, movement, breaks and switching off affect your energy, and identify your right to disconnect and where to get support
- apply simple systems to keep your physical and digital workspace organised, comfortable and secure
- apply the READ technique, notification and subscription habits and scam checks to manage information overload, and plan your next steps
What's included: 7 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at October 2026, not legal advice.
Time Management is a practical short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. It's for anyone who wants to get the important work done with less stress: team members, team leaders, supervisors and small business owners.
You'll learn to find out where your time goes, set SMART goals, prioritise with the 80/20 rule and the urgent-important matrix, plan your week and day, beat procrastination, manage interruptions, delegate well, run meetings that are worth the time, and respond calmly to a crisis.
By the end you will be able to:
- explain what time management is, find out where your time goes, and set SMART goals that guide how you use it
- apply the 80/20 rule, the urgent-important matrix and A, B, C codes to decide what to do first, and say no respectfully when you can't take more on
- plan your week and day with one trusted to-do list and time blocks in your calendar, putting your most important tasks in first
- identify why you procrastinate and use practical strategies, such as tiny first steps, time boxes and eating the frog, to get started
- manage interruptions and distractions by triaging incoming work with the four Ds, checking messages at set times and protecting focus time
- decide when and to whom to delegate, brief the person clearly, and monitor and review the work without micromanaging
- plan and run meetings that use time well with the PAT approach, and respond to a crisis calmly with facts, a plan and lessons learned
What's included: 7 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at October 2026, not legal advice.