Loss Prevention and Store Safety is retail loss prevention training for retail staff, supervisors and small shop owners in NSW who want to reduce loss and keep everyone in the store safe. It is online and self-paced, and covers theft prevention, cash handling, aggression, robbery and incident reporting.
Who this course is for
- Retail staff on the shop floor and at the till
- Supervisors and duty managers in NSW stores
- Small shop owners who want simple controls
- Staff who handle cash or open and close the store
What you'll learn
- Explain what shrinkage is, where retail loss comes from, and why staff safety always comes before stock or cash
- Apply everyday service, layout and routine controls that deter theft, and handle bag checks within NSW rules
- Respond safely when you suspect or see theft: offer service, tell the manager, note a description and report, without confronting, chasing, touching or searching
- Use safe cash-handling and till routines, respond safely to suspect banknotes and counter tricks, and use simple controls that reduce internal loss
- Explain the WHS duties around work-related violence, and apply de-escalation, withdrawal and robbery-response steps that keep people safe
- Apply incident reporting, notification and support steps after an incident, and use loss records to review and improve controls
Course details
- Format: retail loss prevention training online, self-paced, 6 narrated video lessons with captions, drag-and-drop activities and practice checks
- Time: about 1.5 hours, including activities and the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass, downloadable as a PDF
- Includes: participant book (PDF) to keep
- Price: $99 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Should staff stop or chase a shoplifter? No. You learn a safe response: offer service, tell the manager, note a description and report, without confronting, chasing, touching or searching.
Does this retail loss prevention training cover bag checks? Yes. You learn to handle bag checks within NSW rules.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
Handling Complaints in Retail and Hospitality is complaint handling training online for shop, cafe, restaurant, bar and front desk staff, and the supervisors who back them up. It is online and self-paced, and covers consumer rights at the counter, the complaint conversation, de-escalation, escalation and records.
Who this course is for
- Shop and checkout staff
- Cafe, restaurant and bar staff
- Front desk and reception staff
- Supervisors who handle escalated complaints
What you'll learn
- Explain why complaints matter in retail and hospitality, what customers want when they complain, and how law, store policy and good practice fit together
- Identify the consumer guarantees for goods, when they don't apply, and what staff must and must not say about refunds and warranties
- Apply the major and minor problem rules to goods and services, including meals and bookings, and handle price, surcharge and gift card complaints correctly
- Use a calm, six-step complaint conversation on the shop floor, at the table and online, with honest apologies and clear choices
- Apply de-escalation and limit-setting techniques, manage intoxicated patrons within the rules, and respond safely when a complaint turns aggressive
- Apply escalation steps, handle food safety and allergen complaints, explain the outside options customers have, and keep useful complaint records that fix root causes
Course details
- Format: complaint handling training online, self-paced, 6 narrated video lessons with captions, drag-and-drop activities and practice checks
- Time: about 1.5 hours, including activities and the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass, downloadable as a PDF
- Includes: participant book (PDF) to keep
- Price: $99 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does this cover refunds and the consumer guarantees? Yes. You learn the consumer guarantees, the major and minor problem rules, and what staff must and must not say about refunds and warranties.
Does this complaint handling training online cover aggressive customers? Yes. One lesson covers de-escalation and limit-setting, managing intoxicated patrons within the rules, and responding safely when a complaint turns aggressive.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
Hospitality Guest Experience is hospitality customer service training for front-of-house staff, supervisors and owners in cafés, restaurants, pubs, clubs, hotels and catering businesses. It is online and self-paced, and covers the guest journey from booking to farewell, including allergens, the basics of responsible service of alcohol in NSW, honest prices and surcharges, and online reviews.
Who this course is for
- Front-of-house staff in cafés and restaurants
- Bar and floor staff in pubs and clubs
- Hotel and catering team members who serve guests
- Supervisors and owners who train their service team
What you'll learn
- Explain what the guest experience is, map the guest journey and identify the main rules that shape hospitality service in NSW
- Give a warm, prompt and inclusive welcome, from the booking to seating the guest
- Apply the steps of service, take orders accurately and suggest items honestly, with clear prices and surcharges
- Handle special requests and allergen questions accurately, following NSW allergen rules and a clear front-of-house process
- Identify the basic NSW rules for serving alcohol, recognise signs of intoxication and refuse service respectfully and safely
- Farewell guests warmly, ask for feedback fairly and respond to online reviews honestly and within the ACCC's rules
Course details
- Format: hospitality customer service training online, self-paced, 6 narrated video lessons with captions, drag-and-drop activities and practice checks
- Time: about 1.5 hours, including activities and the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass, downloadable as a PDF
- Includes: participant book (PDF) to keep
- Price: $99 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does this cover allergens? Yes. One lesson covers special requests and allergen questions, following NSW allergen rules and a clear front-of-house process.
Is this hospitality customer service training an RSA course? No. It covers the basics of the NSW rules for serving alcohol, recognising signs of intoxication and refusing service respectfully and safely. It is a non-accredited short course and does not issue an RSA competency card.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
Visual Merchandising Basics is a visual merchandising course online for retail staff, supervisors and small shop owners who set up displays, change windows, write signs or put out price tickets. It is online and self-paced, and covers layout, displays, windows, signage and the Australian rules for displaying prices.
Who this course is for
- Retail staff who set up displays or change windows
- Supervisors responsible for how the store looks
- Small shop owners who do their own merchandising
- Staff who write signs or put out price tickets
What you'll learn
- Explain what visual merchandising is, how it supports the shopper's journey and how to assess a store with a walk-through check
- Plan a store layout and zones that guide customers, keep paths clear and put the right products in the right places
- Build feature displays with a focal point, simple composition, colour, lighting and a clear story, and keep them full and fresh
- Plan window displays and write clear, honest signs that guide customers and follow the Australian Consumer Law
- Apply Australian rules for displaying prices, including total prices, multiple prices, sale prices and grocery unit pricing
- Build and change displays safely, managing manual handling, ladders and falling objects, and make displays accessible to all customers
Course details
- Format: visual merchandising course online, self-paced, 6 narrated video lessons with captions, drag-and-drop activities and practice checks
- Time: about 1.5 hours, including activities and the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass, downloadable as a PDF
- Includes: participant book (PDF) to keep
- Price: $99 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does this cover unit pricing and price tickets? Yes. The price display lesson covers total prices, multiple prices, sale prices and grocery unit pricing under Australian rules. Any legal content is general information, not legal advice.
Does this visual merchandising course online cover display safety? Yes. You learn to build and change displays safely, including manual handling, ladders and falling objects, and to make displays accessible to all customers.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
Retail Selling Skills is retail sales training online for shop assistants, retail sales staff, team leaders and store owners who sell face to face. It is online and self-paced, and takes you through six steps of an honest sale and what the Australian Consumer Law expects from what you say to customers.
Who this course is for
- Shop assistants and casual retail staff
- Retail sales staff working on the shop floor
- Team leaders who support a sales team
- Store owners who sell to customers face to face
What you'll learn
- Explain the role of a retail salesperson and the six steps of an honest retail sale
- Greet customers warmly and time your approach to suit each customer
- Use questions, listening and observation to find out what a customer needs before you recommend a product
- Present products with features, benefits and demonstrations, making only claims that are true and provable
- Suggest relevant add-ons, upgrades and extended warranties in a way that helps the customer and stays within the law
- Recognise buying signals, close the sale ethically and complete it correctly, including prices, receipts and lay-by
Course details
- Format: retail sales training online, self-paced, 6 narrated video lessons with captions, drag-and-drop activities and practice checks
- Time: about 1.5 hours, including activities and the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass, downloadable as a PDF
- Includes: participant book (PDF) to keep
- Price: $99 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does this cover the Australian Consumer Law? Yes. You learn what the Australian Consumer Law expects from everything you say to customers, including making only claims that are true and provable, and offering add-ons and extended warranties within the law. Any legal content is general information, not legal advice.
Is upselling part of this retail sales training online? Yes. One lesson covers add-on sales without pressure: suggesting relevant add-ons, upgrades and extended warranties that genuinely help the customer.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.