This online shopping and banking safety course helps you shop, sell and bank online with more confidence. It is for anyone who shops, sells or banks online, and it is online and self-paced.
Who this course is for
- Anyone who shops online, including on marketplaces and overseas sites
- People who sell second-hand items online
- Online banking users who want stronger protection
- Anyone whose order never arrived
What you'll learn
- Explain the main ways to pay online, why the payment method affects getting your money back, and who can help
- Spot fake online shops and dodgy sellers, and check before you buy, including on marketplaces and overseas sites
- Choose safer payment methods, recognise risky payment requests, protect your card details and use buy now pay later carefully
- Use PayID and bank transfers safely, recognise PayID scams and marketplace selling scams, and know what to do after a mistaken payment
- Strengthen online banking security with strong passphrases and multi-factor authentication, recognise bank impersonation and remote access scams, and report unauthorised transactions quickly
- Apply consumer guarantees to online purchases, take the right steps when an order goes wrong or you've been scammed, and know when to go to NSW Fair Trading, IDCARE, Scamwatch or AFCA
Course details
- Format: this online shopping and banking safety course is online and self-paced, with 6 narrated video lessons with captions, drag-and-drop activities and practice checks
- Time: about 1.5 hours, including activities and the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass
- Includes: participant book (PDF) to keep
- Price: $39 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does it cover PayID and marketplace scams? Yes. You learn to use PayID safely, spot fake payment notices and what to do after a mistaken payment.
What are my rights if an online order goes wrong? You learn the steps to take and which body can help.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
This how to use myGov course walks you through myGov, myID and the government services you can link, so you can manage your account safely. It is for anyone who uses myGov, wants to start, or helps a family member with government services, and it is online and self-paced.
Who this course is for
- People setting up myGov for the first time
- Anyone who finds myGov sign-in confusing
- Family members helping a parent or partner with government services
- Anyone worried about texts or emails that claim to be from myGov
What you'll learn
- Explain what myGov is, identify the services you can link to it, and know where to get myGov help with your account
- Explain what a Digital ID and myID are, identify the ID strengths, and complete myID setup and a myGov account safely
- Choose a strong myGov sign-in option, set up a myGov passkey or strong passphrase, and follow safe sign-in habits
- Link services to myGov, use the inbox, notifications and wallet, and help someone else the proper way
- Recognise myGov scams, check what genuine contact looks like, and know exactly what to do if you've been caught
Course details
- Format: this how to use myGov course is online and self-paced, with 5 narrated video lessons with captions, drag-and-drop activities and practice checks
- Time: about 1.5 hours, including activities and the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass
- Includes: participant book (PDF) to keep
- Price: $39 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does it explain myID and ID strengths? Yes. You learn what a Digital ID and myID are, the ID strengths, and how to set up myID and a myGov account safely.
Can I learn how to help a family member with myGov? Yes. One lesson covers linking services, using the inbox and wallet, and helping someone else the proper way.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
This protect your identity online course shows you how criminals collect personal details and the practical steps that keep your accounts and identity safe. It is for anyone who uses a phone or computer for email, banking, shopping, government services or social media, and it is online and self-paced.
Who this course is for
- Anyone who banks, shops or uses government services online
- People who reuse the same password across accounts
- Anyone who has received a data breach notification
- Social media users who want to share less personal information
What you'll learn
- Explain what identity theft is, how criminals collect personal information, and the layers of identity theft protection online
- Create strong, unique passphrases and use a password manager to manage them safely
- Set up multi-factor authentication and passkeys on your important accounts and respond safely to unexpected sign-in prompts
- Review privacy settings, app permissions and what you share so less of your personal information is exposed
- Respond to a data breach notification or identity theft, including checking your credit report, requesting a ban and getting free help
Course details
- Format: this protect your identity online course is online and self-paced, with 5 narrated video lessons with captions, drag-and-drop activities and practice checks
- Time: about 1.5 hours, including activities and the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass
- Includes: participant book (PDF) to keep
- Price: $39 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
What should I do after a data breach? The course covers what to do after a data breach: responding to the notification, checking your credit report, requesting a ban and getting free help.
Does it cover password managers and passkeys? Yes. You learn to create strong passphrases, use a password manager, and set up multi-factor authentication and passkeys on important accounts.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
This scam awareness course online helps you protect yourself and your family from the scams Australians face at home. It is online and self-paced, and covers how scams work and what to do if one gets through.
Who this course is for
- Anyone in Australia who gets suspicious calls, texts or emails
- Parents who want to protect teenagers online
- Adult children supporting older parents
- People who have been scammed, or nearly scammed, and want to be better prepared
What you'll learn
- Explain how big the scam problem is in Australia, why anyone can be caught, and the pressure tactics scammers use
- Identify the warning signs of common scams, including impersonation and investment scams, family, relationship, threat and money recovery scams
- Learn how to spot a scam by applying simple checks to confirm a message, call, person or offer is genuine before you share money or information
- Take the right steps, in the right order, if you or someone you know has been scammed, and know where to get help, report and complain
- Protect your family from scams, from teenagers to older parents, with a simple family scam plan and a response built on support, not blame
Course details
- Format: this scam awareness course online is self-paced, with 5 narrated video lessons with captions, drag-and-drop activities and practice checks
- Time: about 1.5 hours, including activities and the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass
- Includes: participant book (PDF) to keep
- Price: $39 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
What should I do if I've been scammed? The course walks you through what to do if you've been scammed: the right steps in the right order, and where to get help, report and complain.
Does it cover helping older parents? Yes. One lesson covers helping family members, from teenagers to older parents, recognise scams and set up a simple family scam plan.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
This smartphone course for beginners shows you how to use and look after your iPhone or Android phone, new or old. It is online and self-paced, and each topic covers both iPhone and Android where they differ.
Who this course is for
- Anyone new to a smartphone or upgrading to a new phone
- Older Australians seeking smartphone training for seniors
- People who rely on family to fix phone settings
- Family members who help someone with their phone
What you'll learn
- Find your way around settings, notifications, Wi-Fi and battery, and know if your phone runs iPhone (iOS) or Android
- Keep your software up to date, set a screen lock that is hard to guess and turn on extra theft protection
- Install apps safely from official stores, control what each app can access, and remove apps you don't need
- Back up your phone and photos to the cloud or a computer, and free up storage without losing what matters
- Use phone accessibility features to make text bigger, magnify, hear captions and control your phone by voice, and find free help such as Be Connected
- Call Triple Zero (000), use emergency features, act quickly if you have a lost or stolen phone, and handle scam texts and old phones safely
Course details
- Format: this smartphone course for beginners is online and self-paced, with 6 narrated video lessons with captions, drag-and-drop activities and practice checks
- Time: about 2 hours, including activities and the quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass
- Includes: participant book (PDF) to keep
- Price: $39 AUD per person; group bookings available
Frequently asked questions
Is this course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does this cover both iPhone and Android? Yes. The iPhone and Android basics are covered side by side where they differ.
Will I learn how to back up my phone? Yes. One lesson covers how to back up your phone and photos to the cloud or a computer, and free up storage.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.