Workplace English Communication is a practical short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. It's for people who use English as an additional language and work, or want to work, in an Australian workplace. It suits learners at about an intermediate level who can hold a simple conversation and want to communicate with more confidence at work.
You'll practise everyday conversations, phone calls and voicemail, emails and messages, meetings, instructions and safety, and the features of spoken Australian English. Every chapter has dialogues and phrase banks you can use straight away. You'll also learn about two free government services: the Adult Migrant English Program (AMEP) and TIS National.
By the end you will be able to:
- use polite phrases to greet people, make small talk, ask for help, ask for clarification and check understanding at work
- answer and make work phone calls, take and leave clear messages, and say names, numbers, dates and times in Australian formats
- write clear, polite work emails and messages with a good structure, a clear request and the right tone
- give opinions, agree and disagree politely, and take turns in meetings using suitable phrases
- understand and confirm instructions, read common safety signs and forms, and report a problem clearly
- recognise common features of Australian spoken English and workplace idioms, and identify free help, including the AMEP and TIS National
What's included: 6 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 1.5 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
Resume and Interview Skills is a practical short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. It's for anyone looking for work in Australia, including school leavers, career changers and people returning to work after a break.
You'll learn how to read job ads and selection criteria, write an Australian-style resume and cover letter, use the STAR method, apply safely online and spot job scams, prepare for different types of interview, and check a job offer against your basic rights.
By the end you will be able to:
- identify what a job ad and its selection criteria are asking for, and match your strengths and transferable skills to them
- write a clear, tailored Australian resume in an ATS-friendly layout, and know what to leave out
- write a tailored cover letter and answer selection criteria using the STAR method, using AI tools only to help, not to invent
- manage your online presence, apply and track applications well, and recognise and report job scams
- prepare for phone, video, panel and one-way recorded interviews, answer behavioural questions with STAR, and follow up well
- check a job offer against the award and the National Employment Standards, know the basics of unpaid trials and probation, and find free help
What's included: 6 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 1.5 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.
Australian Workplace Culture for New Arrivals is a practical short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. It's for migrants, international graduates and anyone who is new to working in Australia.
You'll learn about common features of Australian workplace culture, everyday talk and slang, teamwork and speaking up, your basic rights at work, safety and respect, and email, meetings and building your career. The language is kept plain and simple.
By the end you will be able to:
- describe common features of Australian workplace culture, such as an equal, informal style, first names, punctuality and work-life balance, and how to learn your own workplace's ways
- use small talk, read Australian directness and understatement, respond to workplace humour, and understand common Australian slang at work
- apply simple ways to contribute in a team, ask questions, check instructions, own mistakes early and disagree politely
- identify your basic rights at work in Australia, including the National Employment Standards, minimum pay, payslips, tax file numbers and super, and where to get free help
- explain your basic work health and safety rights and duties in NSW, how to speak up about safety, and where to get help with discrimination, bullying and harassment
- apply common Australian email and meeting etiquette, and plan practical steps to build your network and your career
What's included: 6 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 1.5 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.