This conflict resolution course online teaches you a simple six-step process for resolving everyday workplace conflict, from choosing a conflict style to agreeing a plan. It is for team members, team leaders, supervisors and small business owners anywhere in Australia, and it is online and self-paced.
Who this course is for
- Team members who work closely with colleagues
- Team leaders and supervisors who deal with disputes
- Small business owners managing staff
- Anyone who wants to handle workplace conflict calmly
What you'll learn
- Explain what conflict is, how it can be constructive or destructive, and the key terms and steps used to resolve it
- Identify the five Thomas-Kilmann conflict styles and choose a style that suits the situation
- Defuse emotions, stay calm, agree on ground rules and choose a suitable time and place
- Use active listening, open questions, I-statements and the agreement frame to communicate assertively
- Identify each side's interests, wants and needs, find common ground and analyse the root cause
- Generate options, set criteria, choose a solution and build an action plan
- Identify workplace bullying, sexual harassment and psychosocial hazards under Australian law, and decide when to escalate rather than resolve a conflict informally
Course details
- Format: online and self-paced, with 7 narrated video lessons with captions, interactive activities and practice checks
- Time: about 2 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons)
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass
- Includes: participant guide PDF to keep
- Price: $99 AUD per person; group bookings available
Frequently asked questions
Is this conflict resolution course accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does it cover bullying and harassment? Yes. The final lesson covers identifying workplace bullying, sexual harassment and psychosocial hazards under Australian law, and when to escalate rather than resolve a conflict informally.
Which conflict styles do I learn? You learn the five Thomas-Kilmann conflict styles and how to choose a style that suits the situation.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at October 2026, not legal advice.