This negotiation skills course online from Australian Salesmasters Training Co (ASTC) teaches you to prepare for and run everyday workplace negotiations with suppliers, customers, service providers, landlords and colleagues. It is for Australian sales and purchasing staff, small-business owners and office staff, and it is online and self-paced.
Who this course is for
- Sales and purchasing staff negotiating prices and terms
- Small-business owners dealing with suppliers, landlords and customers
- Office staff who negotiate with colleagues and service providers
What you'll learn
- Explain what negotiation is, spot everyday workplace negotiations, and recognise what is not up for negotiation
- Compare positional bargaining with principled (interest-based) negotiation as described by Fisher and Ury in Getting to Yes, and choose a suitable approach
- Prepare using interests, options, objective criteria, your BATNA, walk-away point, target and ZOPA, with a planning template
- Use questions, active listening and careful information sharing to uncover interests and build trust
- Make and respond to first offers, plan and trade concessions, and respond calmly to pressure tactics
- Explain how Australian Consumer Law (misleading or deceptive conduct, unconscionable conduct, unfair contract terms) and cartel laws apply to negotiation, and where to get help
- Adapt your negotiation across cultures and channels, then close, document and follow up the agreement
Course details
- Format: online, self-paced, 7 narrated video lessons with captions, activities and practice checks
- Time: about 2 hours, including activities and the final quiz
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass
- Includes: participant guide PDF to keep
- Price: $99 AUD per person; group bookings available
Frequently asked questions
Is this negotiation skills course online accredited? No. It is a non-accredited short course and is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does this cover BATNA and walk-away points? Yes. You learn to prepare your BATNA, walk-away point, target and the likely ZOPA using a planning template.
Does it cover the law around negotiating? Yes. One lesson covers Australian Consumer Law rules and cartel laws, and where to get help.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.