This sales training course online teaches you to sell honestly and lawfully in Australia, from finding leads to follow-up. It is for adults new to sales in retail, B2B, services or phone sales, and it is self-paced.
Who this course is for
- Adults starting out in retail, B2B, services or phone sales
- People moving into a sales role for the first time
- Small business owners who need to sell their own services
- Staff who want to follow Australian selling rules
What you'll learn
- Explain why selling is a profession, and identify the main types of selling, sales approaches and key sales terms
- Identify the Australian laws that apply to selling, and distinguish what the law requires from good practice
- Identify sources of leads, qualify prospects and prepare efficiently for a first contact
- Apply a simple, honest structure to open a sales conversation and secure an appointment
- Apply questioning, active listening and feature-to-benefit language to tailor an honest pitch to a customer's needs
- Handle objections step by step and use ethical closing techniques that comply with the Australian Consumer Law
- Apply follow-up, CRM, pipeline and goal-setting habits that respect customer consent and privacy
Course details
- Format: online, self-paced, 7 narrated video lessons with captions, activities and practice checks
- Time: 7 short lessons, each with an activity and a practice check; study at your own pace
- Assessment: online quiz, marked automatically, 3 attempts, 80% to pass
- Certificate: Certificate of Completion when you pass (download as a PDF straight away)
- Includes: participant guide PDF to keep
- Price: $99 AUD per person; group bookings available through the site
Frequently asked questions
Is this course accredited? This sales training course online is a non-accredited short course from Australian Salesmasters Training Co (ASTC), RTO 6854. It is not nationally recognised training. You receive an ASTC Certificate of Completion when you pass.
Does this cover selling laws? Yes. You identify the Australian laws that apply to selling and distinguish what the law requires from good practice.
Does it teach pressure closes? No. You use ethical closing techniques that comply with the Australian Consumer Law, and learn why pressure tactics are out.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information, not legal advice.