Using Claude in Small Business is a practical short course from Australian Salesmasters Training Co (ASTC), delivered on ASTC Online. It shows small business owners and staff how to do real business tasks in Claude, Anthropic's AI assistant: quotes, customer messages, website and social copy, policies and templates, simple numbers from CSV exports, and a Project for each area of the business.
Every lesson is hands-on. You'll find 'Try it in Claude' steps that use Claude's actual feature and menu names, example prompts you can copy, and how to check and fix what comes back. All businesses and people in the examples are fictional, and the chat examples are plain text, not pictures of Claude's real screen.
By the end you will be able to:
- explain what Claude is, how plan and privacy settings affect business use and why every answer needs checking, and identify the small-business tasks where Claude can safely help
- apply Claude to draft quotes and customer messages, keeping prices, promises and consumer guarantees accurate, and approve anything Claude sends for you
- apply Claude to draft website and social media copy from your own facts, and check every claim, review and marketing message against the Australian Consumer Law, the Spam Act and Anthropic's Usage Policy
- apply Claude to draft policies, procedures and reusable templates as Word documents, and check them against your real practice and the law before you use them
- apply Claude to summarise sales and expense data from CSV or Excel exports, removing customer details first and checking every key figure by re-calculating it yourself
- apply Claude Projects to set up a workspace for each business area with knowledge and instructions, choose a plan that fits your business's privacy and sharing needs, and write simple Claude rules for your business
What's included: 6 narrated video lessons with captions, interactive drag-and-drop activities and practice checks, a participant book (PDF) to keep, an online final quiz (marked automatically, 3 attempts, 80% to pass) and a Certificate of Completion.
Time: about 1.5 hours, including the activities and the final quiz (allow longer if English is your second language or you replay lessons). Study online at your own pace through ASTC Online.
This is a non-accredited short course and is not nationally recognised training. Any legal content is general information current as at November 2026, not legal advice.